These General Terms and Conditions (GTC) govern the use of the temporary luggage storage and automated key concierge service provided by Lake Lockers Annecy, located at 8 Avenue d’Aléry, 74000 Annecy.

Contact: thelakelockers@gmail.com |
Telephone: +33 6 85 42 71 07 Website: https://thelakelockers.fr

Operating Company
Lake Lockers Annecy, a simplified joint-stock company with a capital of €10,000, registered with the Annecy Trade and Companies Register under number 941580565,
Registered office: 6 avenue d’Aléry, 74000 Annecy, France
Trade name: The Lake Lockers
Operating premises: 8 avenue d’Aléry, 74000 Annecy
Contact email: thelakelockers@gmail.com
Hotline: +33 6 85 42 71 07

The Customer
The term "customer" refers to the person whose payment information is used to reserve and use one or more services offered by Lake Lockers Annecy.
The Customer must be at least 16 years old and is responsible for reservations and the proper use of the services offered.

1. Scope of Application

These Terms and Conditions govern all reservations and use of temporary secure storage services for luggage, personal belongings, and keys offered by Lake Lockers Annecy exclusively via the website www.thelakelockers.com.

Any order implies the Customer's full and unconditional acceptance of these Terms and Conditions. By reserving a locker via our website, the user acknowledges having read, understood, and accepted the terms and conditions.

 

Sales are made exclusively online, for independent use on-site 24/7, via a unique personal access code.

2. Services Offered

Lake Lockers Annecy offers:

- Rental of luggage lockers of various sizes (S, M, XL) for a fixed period. S Locker: (H 37 x W 48 x D 58cm)

M Locker: (H 46 x W 48 x D 58cm)

XL Locker: (H 84 x W 48 x D 58cm)

 

- Rental of lockers for storing keys, primarily for professionals and seasonal or non-seasonal property rental companies.

Concierge locker size for storing keys: (H 9.5 x W 23.5 x D 29cm)

 

3. Terms of Reservation and Use

- Reservations are made exclusively online via our dedicated form and payment is made by credit card or PayPal.

- Access to the premises and lockers is permitted only during the reserved period.

- Once payment is confirmed, an email containing access and payment details will be sent. An access code will be sent to the Client. This code is personal and must not be shared with any third party.

- The Customer is responsible for using their personal code, properly locking their locker, and securing their belongings.

- It is the Customer's responsibility to check the size and weight of their luggage before booking. No refunds will be issued if the luggage does not meet the permitted dimensions.

- The Lake Lockers Annecy premises are under constant video surveillance and equipped with a burglar alarm system to ensure the safety of property and people. By entering the premises, the Customer expressly accepts the presence of these security devices.

- The Customer is responsible for any persons accompanying them and agrees to never allow unknown persons to enter, failing which they will incur civil and criminal liability in the event of damage, injury, or offenses.

4. Rates and Time Slot Operation

Rates are listed on the website and include VAT at the current legal rate. Rates vary depending on the size of the locker and the length of the reservation.

Lake Lockers Annecy may adjust its prices at any time without notice.

Luggage and/or keys must be collected by the Customer before the reservation expires.

Rental extensions must be made before the reservation expires via the email received at the time of initial purchase.

The Customer is responsible for choosing their locker(s) and must ensure in advance that the personal belongings they wish to store are of a compatible size and that they are physically able to store them. No refunds will be issued if the Customer's luggage cannot fit, for any reason, in the previously reserved locker.

 

5. No Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to services that must be provided on a specific date or within a specific period.

The Customer, informed that they do not have the right of withdrawal, therefore expressly waives any refund for the service once it has been paid for and reserved.

6. Customer Responsibilities and Obligations

The Customer certifies that the personal information provided to Lake Lockers Annecy at the time of booking is accurate; it is their responsibility to verify it before providing it. Any false information will result in immediate termination of the contract with no refund.

 

The lockers must only be used for the temporary storage of luggage (or keys, if applicable) belonging to the Customer.

The Customer is solely responsible for the contents stored in the reserved locker.

 

The Customer is strictly prohibited from storing and agrees not to store:

- Luxury items

- Money, credit cards, property deeds, passports, and identity documents

- Phones, computers, tablets, and electronic equipment, jewelry, works of art or similar, precious metals, gemstones, watches, and cameras

- Professional tools and equipment, as well as any documents or files subject to professional secrecy

- Chemicals, toxic products, and dangerous goods

- Firearms, ammunition, and explosives

- Flammable materials, gases, and fuels

- Drugs and illicit substances

- Animals, living beings, plants, and perishable foods

- Waste or illegal items

- Unpackaged food or beverages

 

Lithium-ion batteries or any other type of battery, in any form whatsoever, are the responsibility of the Customer, who assumes full legal and financial liability in the event of malfunction or damage to Lake Lockers Annecy or a third party.

 

A €150 penalty may be applied for depositing prohibited items.

 

The customer agrees to only use the locker opened with the personal code sent to them at the time of purchase and will not store anything in any other locker. They must also ensure that the rented locker is always locked, both during and at the end of their rental, when leaving The Lake Lockers premises. It is also the customer's responsibility to ensure that their luggage is properly locked (code, padlock, etc.) and identified (label with the customer's name and contact phone number). At the end of the rental period, or upon early departure, the customer agrees to return the locker empty and cleaned of any waste or dirt, if applicable. Otherwise, a €150 penalty may be applied.

The customer agrees not to use the lockers for illegal or unlawful purposes.

The customer also agrees to use the equipment properly and will be liable to Lake Lockers Annecy and any third parties for any damage or deterioration caused to the lockers, the system, and the premises. Any incident must be immediately reported to the company via the hotline.

It is prohibited to exceed the storage capacity of the lockers or to force them closed. In the event of damage, the resulting repair or replacement costs may be charged without any limit. The customer will also bear the legal and financial liability for any intervention or repair if the locker(s) cannot be reopened normally due to improper use. This situation will result in an additional cost of €50 to be paid before any intervention, to which will be added any necessary repairs and incidental costs. For lockers intended for storing keys or documents, the customer is exceptionally authorized to share access codes; however, they remain responsible for the persons and actions of those with whom they share access rights. The customer remains the sole contact for Lake Lockers Annecy. Lake Lockers Annecy disclaims all liability regarding the collection and return of keys, as well as related rentals or loans (including, but not limited to, delays by either party, cancellations, losses, thefts, etc.). It is the customer's responsibility to ensure that their belongings have been properly accounted for and returned. Overbooking key lockers, regardless of the circumstances or the offender, will result in the penalties referred to in Article 8, which the customer agrees to pay.

 

The customer hereby acknowledges that The Lake Lockers' commercial premises are exempt from the PMR accessibility requirement. Access may therefore not be suitable for all persons.


7. Responsibility of Lake Lockers Annecy

 

The premises are equipped with a permanent video surveillance system and a burglar alarm. However, Lake Lockers Annecy cannot be held responsible for malicious acts, theft, or damage committed by third parties.

Lake Lockers Annecy provides a space rental service and does not assume responsibility for the safekeeping of stored goods.

The company also declines all liability in the event of loss, theft, or damage to stored goods due to acts not attributable to it.

Lake Lockers Annecy's obligation to its customers is a best-efforts obligation.

 

Lake Lockers Annecy shall also not be held liable for failures caused by defects or interruptions in the services of its internet service providers, electricity suppliers, or any other service provider whose contractual relationship is essential to the proper functioning of the services offered by Lake Lockers Annecy, or for any other event beyond our knowledge or control (strikes, blackouts, riots, war, civil war, industrial or natural disasters, etc.).

 

At all times and under all circumstances, the Customer shall not hold Lake Lockers Annecy liable for any delays or the consequences of such delays on reservations, tickets, and transportation of any kind (flights, trains, coaches, carpooling, etc.), rentals, and other accommodations. The Customer also excludes any legal recourse against financial loss, loss of income, opportunity, profit, and any moral or physical damage resulting from a delay or malfunction of the services offered, even if Lake Lockers Annecy was aware that such loss or damage could occur.

 

Lake Lockers Annecy, within the limits and requirements of the law, will authorize access and inspection of the premises, lockers, and the goods stored therein by law enforcement or emergency services.

 

8. Financial Guarantee

Lake Lockers Annecy offers a €300 guarantee per customer on stored goods, excluding unauthorized goods (Article 6), in the event of gross negligence on the part of Lake Lockers Annecy. This guarantee is subject to presentation of original proof of purchase and the corresponding theft report, duly filed with the competent authorities. This financial guarantee is not insurance.

The Customer agrees that claims must be filed no later than 72 hours after the end of the rental period; after this time, they will be considered inadmissible.

 

9. Late Pickup – Forgotten Items

After the reservation period:

- The lockers and the store will remain inaccessible.
- Lake Lockers reserves the right, with the Customer's tacit consent, to access the locker to retrieve forgotten belongings and temporarily store them.

- To retrieve these items, the Customer must contact Lake Lockers Annecy via the WhatsApp hotline: +33 6 85 42 71 07 during the locker's opening hours.

- A penalty corresponding to the actual time spent overstaying the locker at the current hourly rate + €25 may be applied. The Customer is responsible for paying any penalties.

 

- After 5 days, the Customer may request the return of their belongings at their own expense, plus a €35 processing fee and payment for the outstanding days at the current rate.

- Lake Lockers Annecy declines all responsibility for the integrity of returned luggage. Once handed over to the carrier, the Customer's belongings are no longer under the responsibility of Lake Lockers Annecy.

After 30 days without contact, the items will be considered abandoned.

Lake Lockers Annecy may then dispose of them as it sees fit, including destruction.

10. Assistance and Support

Customer service is available for any questions or technical incidents:

- By phone or WhatsApp: +33 6 85 42 71 07

- Support hours: 7:30 a.m. to 10:30 p.m., Monday to Sunday

11. Applicable Law – Disputes

These Terms and Conditions are subject to French law and shall be interpreted in French.

Any dispute shall be under the exclusive jurisdiction of the competent court of Annecy.

An amicable mediation procedure may be initiated before any legal action.

In the event of a dispute, a complaint may be sent by email to: thelakelockers@gmail.com

12. Protection of Personal Data

Lake Lockers Annecy undertakes to respect the confidentiality of the data collected, including images from the video surveillance system, in accordance with the GDPR and applicable regulations. The personal data and information collected are essential for order processing and security purposes as regulated by law. This information is retained for as long as necessary to ensure the performance of the subscribed services and any applicable guarantees.

Video surveillance recordings are kept for a limited period and only used in the event of a security incident.

 

13. Changes to the Terms and Conditions

Lake Lockers Annecy reserves the right to modify these Terms and Conditions at any time.

The applicable version is the one in effect on the day of the reservation.

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